Service Center Support Supervisor

Oversee and supervise the day-to-day operations of the Service Center Support team. Provide leadership to the Support teams to deliver the best customer service while ensuring sales quotas are being met, customer and service escalations are properly handled and reinforcing the GVTC strategic plan to provide caring excellent customer service.

Primary activities include guidance of workflow to the service center. Provide leadership, answer technical questions; ensure proper handling of escalations, classroom and spot training. Is a key part in corporate projects and will be the subject matter expert for the Service Center Support teams. Provide follow-up requests, maintain resources and support documentation, ensures thorough follow up on supervisor escalations. Responsible for a wide variety of complex duties; that include internal support requests for Telecommunication Technicians, Contractors, Vendors, Service Center, Marketing, Network Operations, Network Engineers and Sales departments. Will work closely with Network Operations leadership to ensure a seamless support flow is in place and utilized.

In recent job satisfaction surveys conducted, in both San Antonio Express-News and the San Antonio Business Journal, our employees voted GVTC as a top place to work in South Texas. We service 40,000+ customers/members and our products include telephone, cable TV, internet service, and security systems.

As a performance-based company, GVTC offers a competitive compensation and benefit package to include medical, dental, vision, life insurance; bonus program opportunity; company matching of 8% on 401(k) contribution, paid time off, recognition and reward programs.