Customer Operations Director

Provides strategic and operational leadership to Customer Operations team to meet corporate objectives. Plans and directs division’s planning, objectives, initiatives, project management, budgeting, and technology solutions to efficiently enhance customer experience. Establishes corporate Customer Experience program through management of CX initiatives. Oversees corporate customer billing and collections, customer care, service installation and repair, and service support center teams. Leads planning and operational management of corporate BSS/OSS platform and establishes efficient service order workflows for service activation. Sets call center standards and provides corporate leadership to call center technology solutions. Ensures continuous improvement and leverages technology to drive operational efficiency.

In recent job satisfaction surveys conducted, in both San Antonio Express-News and the San Antonio Business Journal, our employees voted GVTC as a top place to work in South Texas. We service 40,000+ customers/members and our products include telephone, cable TV, internet service, and security systems.

As a performance-based company, GVTC offers a competitive compensation and benefit package to include medical, dental, vision, life insurance; bonus program opportunity; company matching of 8% on 401(k) contribution, paid time off, recognition and reward programs.